Te Aroha o te Ngakau - 02/12/2020

ERO’s Akanuku | Assurance Review reports provide information about whether a service meets and maintains regulatory standards. Further information about Akanuku | Assurance Reviews is included at the end of this report.

ERO’s Judgement

Regulatory standards

ERO’s judgement



Premises and facilities

Not meeting

Health and safety

Not meeting

Governance, management and administration

Not meeting

At the time of the review, ERO identified areas of non-compliance with regulatory standards that are an unacceptable risk to children.


Te Aroha o te Ngakau opened in April 2019 and this is the service’s first ERO review. The centre is on the grounds of Murupara Area School. Governance is provided by the director who is also the service provider. A qualified centre manager leads a team of four kaiako.

Summary of Review Findings

The service is not meeting regulatory standards in several areas.

Children experience meaningful and positive interactions with teachers, enhancing their learning and nurturing reciprocal relationships. Teachers provide a language-rich environment that supports children’s literacy learning. The service’s curriculum acknowledges and reflects the unique place of Māori as tangata whenua and children are given opportunities to develop knowledge and understanding of The Treaty of Waitangi. Teachers support children’s developing social competence and understanding of appropriate behaviour. Children make decisions about their learning and their choices are respected.

A philosophy statement guides centre operation.

Actions for Compliance

ERO found areas of non-compliance in the service relating to: premises and facilities, health and safety, and governance, management and administration.

To meet the Premises and Facilities Standard the service must ensure:

  • sufficient quality and variety of (indoor and outdoor) equipment and materials is provided, appropriate for the learning and ability of children attending

  • a safe and effective means of maintaining a room temperature of no lower than 16 degrees celsius

  • provision and maintenance of a compliant first aid kit

  • the sleep space is located and designed to minimise fluctuations in temperature, noise and lighting levels.

[Licensing Criteria for Early Childhood Education and Care Centres 2008, PF4, PF12, PF28, PF37]

To meet the Health and Safety Standard the service must ensure:

  • provision of a current Fire Evacuation Scheme approved by the New Zealand Fire Service
  • six-monthly fire drills are implemented, and evaluations sent to the New Zealand Fire Service
  • a written emergency plan that includes; details of the roles and responsibilities that will apply during emergency situations; a current communication plan for families and support services and evidence of an annual review of the plan
  • staff are familiar with, carry out and evaluate relevant emergency drills with children on an at least three-monthly basis

  • a procedure for monitoring children’s sleep that ensures children are checked for warmth and breathing

  • sleeps records are fully completed by staff

  • a procedure outlining the service’s response to injury, illness and incident including the review and implementation of practices as required

  • recording parental acknowledgement that medicine has been administered for category (ii) medication

  • a record of training for the administering of medications is developed and maintained

  • all practicable steps taken to protect children from exposure to inappropriate material

  • no persons on the premises uses, or is under the influence of, alcohol or any other substance that has a detrimental effect on their functioning or behaviour during the hours of operation.

[Licensing Criteria for Early Childhood Education and Care Centres 2008, HS4, HS7, HS8, HS9, HS27 HS28, HS29, HS32, HS33]

In addition, the service must:

  • ensure the service is effectively governed and is managed in accordance with good management practices.

[Education (Early Childhood Services) Regulations 2008, 47 (1) (a)]

Since the onsite visit the service has provided ERO with evidence that shows it has addressed the following non-compliances:

  • there is a current Annual Building Warrant of Fitness (PF3)
  • there is a telephone on which calls can be made to and from the service (PF11)
  • the outdoor activity space is enclosed by fences and gates that ensure that children are not able to leave the premises unattended (PF13)
  • development of an annual plan to guide centre operations (GMA8).

Recommendation to Ministry of Education

ERO recommends that the Ministry reassess the licence of Te Aroha o Te Ngakau. ERO will not undertake a further review of this service until the Ministry of Education is satisfied that the service meets regulatory standards.

Next ERO Review

The next ERO review of Te Aroha o te Ngakau will be in consultation with the Ministry of Education.

Phil Cowie

Director Review and Improvement Services

Central Region | Te Tai Pūtahi Nui

2 December 2020

Information About the Service

Early Childhood Service Name

Te Aroha o te Ngakau

Profile Number




Service type

Education and care service

Number licensed for

25 children, including up to 5 aged under 2.

Percentage of qualified teachers


Service roll


Gender composition

Female 15, Male 9.

Ethnic composition

Māori 24.

Review team on site

October 2020

Date of this report

2 December 2020

Most recent ERO report(s)

First ERO review of the service

General Information about Assurance Reviews

All services are licensed under the Education (Early Childhood Services) Regulations 2008. The legal requirements for early childhood services also include the Licensing Criteria for Education and Care Services 2008.

Services must meet the standards in the regulations and the requirements of the licensing criteria to gain and maintain a licence to operate.

ERO undertakes an Akanuku | Assurance Review process in any centre-based service:

  • having its first ERO review – including if it is part of a governing organisation
  • previously identified as ‘not well placed’ or ‘requiring further development’
  • that has moved from a provisional to a full licence
  • that have been re-licenced due to a change of ownership
  • where an Akanuku | Assurance Review process is determined to be appropriate.

Management Assurance on Legal Requirements

All early childhood services are required to promote children’s health and safety and to regularly review their compliance with legal requirements. Before the review, the staff and management of a service completed an ERO Centre Assurance Statement and Self-Audit Checklist. In these documents they attested that they have taken all reasonable steps to meet their legal obligations related to:

  • curriculum
  • premises and facilities
  • health and safety practices
  • governance, management and administration.

As part of an Akanuku | Assurance Review ERO assesses whether the regulated standards are being met. In particular, ERO looks at a service’s systems for managing the following areas that have a potentially high impact on children's wellbeing:

  • emotional safety (including positive guidance and child protection)
  • physical safety (including supervision; sleep procedures; accidents; medication; hygiene; excursion policies and procedures)
  • suitable staffing (including qualification levels; police vetting; teacher certification; ratios)
  • evacuation procedures and practices for fire and earthquake.

As part of an Akanuku | Assurance Review ERO also gathers and records evidence through:

  • discussions with those involved in the service
  • consideration of relevant documentation, including the implementation of health and safety systems
  • observations of the environment/premises, curriculum implementation and teaching practice.