BestStart Shelly Bay Road

Education institution number:
Service type:
Education and Care Service
Not Applicable
Total roll:

27 Shelly Bay Road, Beachlands, Auckland

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BestStart Shelly Bay Road

ERO’s Akanuku | Assurance Review reports provide information about whether a service meets and maintains regulatory standards. Further information about Akanuku | Assurance Reviews is included at the end of this report.

ERO’s Judgement

Regulatory standards

ERO’s judgement



Premises and facilities


Health and safety


Governance, management and administration


At the time of the review, ERO found the service was taking reasonable steps to meet regulatory standards.


This is the first ERO review of BestStart Shelly Bay Road, owned by Best Start Educare Limited. The service has been operating under a full licence since January 2021. The centre manager leads a team of six qualified and three unqualified teachers. Children are cared for in four age-related groups.

Summary of Review Findings

Adults providing education and care engage in meaningful, positive interactions to enhance children’s learning and nurture reciprocal relationships. The practices of adults demonstrate an understanding of children’s learning and development, and knowledge of relevant theories and practice in early childhood education.

The service curriculum is inclusive, and responsive to children as confident and competent learners. Children’s preferences are respected, and they are involved in decisions about their learning experiences.

Key Next Steps

Next steps include:

  • increasing opportunities children have to hear and speak te reo Māori in meaningful learning contexts
  • increasing the visibility of how kaiako respond to parents’ aspirations, in assessment, planning and evaluation records.

Next ERO Review

The next ERO review is likely to be an Akarangi | Quality Evaluation.

Phil Cowie

Acting Director Review and Improvement Services (Northern)

Northern Region | Te Tai Raki

15 November 2021 

Information About the Service

Early Childhood Service Name

BestStart Shelly Bay Road

Profile Number



Beachlands, Auckland

Service type

Education and care service

Number licensed for

80 children, including up to 20 aged under 2.

Percentage of qualified teachers


Service roll


Ethnic composition

Māori 8, NZ European/Pākehā 56, Chinese 5, Pacific 4, other Asian 4, other ethnic groups 2

Review team on site

August 2021

Date of this report

15 November 2021

Most recent ERO report(s)

First ERO review of the service.

General Information about Assurance Reviews

All services are licensed under the Education (Early Childhood Services) Regulations 2008. The legal requirements for early childhood services also include the Licensing Criteria for Education and Care Services 2008.

Services must meet the standards in the regulations and the requirements of the licensing criteria to gain and maintain a licence to operate.

ERO undertakes an Akanuku | Assurance Review process in any centre-based service:

  • having its first ERO review – including if it is part of a governing organisation
  • previously identified as ‘not well placed’ or ‘requiring further development’
  • that has moved from a provisional to a full licence
  • that have been re-licenced due to a change of ownership
  • where an Akanuku | Assurance Review process is determined to be appropriate.

Management Assurance on Legal Requirements

All early childhood services are required to promote children’s health and safety and to regularly review their compliance with legal requirements. Before the review, the staff and management of a service completed an ERO Centre Assurance Statement and Self-Audit Checklist. In these documents they attested that they have taken all reasonable steps to meet their legal obligations related to:

  • curriculum
  • premises and facilities
  • health and safety practices
  • governance, management and administration.

As part of an Akanuku | Assurance Review ERO assesses whether the regulated standards are being met. In particular, ERO looks at a service’s systems for managing the following areas that have a potentially high impact on children's wellbeing:

  • emotional safety (including positive guidance and child protection)
  • physical safety (including supervision; sleep procedures; accidents; medication; hygiene; excursion policies and procedures)
  • suitable staffing (including qualification levels; police vetting; teacher certification; ratios)
  • evacuation procedures and practices for fire and earthquake.

As part of an Akanuku | Assurance Review ERO also gathers and records evidence through:

  • discussions with those involved in the service
  • consideration of relevant documentation, including the implementation of health and safety systems
  • observations of the environment/premises, curriculum implementation and teaching practice.